Privacy and Cookies

Last updated: May 18, 2018

This document will be updated periodically as new guidance from the ICO concerning GDPR is made available.

Privacy Notice

We strive to do the right thing with your data, keeping it safe, using it where appropriate and legal and working with you to ensure it is up to date.

This privacy notice sets out the data we hold, why we hold it, what we do with it and how you can access it if it relates to you.

This policy is in relation to Trilby Multimedia Limited, for the privacy notice relating to TrilbyTV, please see the TrilbyTV Privacy Notice. If you are looking for the privacy notice for a customer of ours please check their website.

For the purposes of providing software development services, training, web hosting and media production we may hold details of you as the client and members of staff within your team. This data will include, Names, Contact telephone numbers, Email addresses, and Postal addresses. In the daily course of business, this information may be transmitted by yourself to us and vice versa by email, web upload, or gained from a website. The data will be held by us in our email programs on office computers, in our CRM (see links below), on personal device address books such as phones and tablets, and used for contractual purposes on documents and in our accounts package (see links below).

Data will be held for as long as we require to carry out our contractual relationship. Often it will be retained beyond that contract in order to provide support for any product or service delivered and in case access is required to historical information.

Where ever data is held it is always behind a password, pin code or other login credentials. Where possible data is encrypted and where possible we will use 2-factor authentication. Data is not shared with third parties other than for the purposes for which we have been commissioned, engaged or instructed and for us to run our day-to-day business.

Where we host or hold information on servers on behalf of our clients, then we treat this with the same level of respect and security that we hold our own data. In most cases this is encrypted and in all cases, access to the data by our team is limited to only those who require access. Any access is behind login credentials which we make every effort to ensure are secure. Where possible we will use 2-factor authentication.

When we build systems for clients the control of the data and access to the database, if there is one, is handed to the client to manage. We cannot be responsible for who and how access is passed to, beyond our relationship with the client. However, we make every effort to incorporate security and privacy into anything we build and will encourage our clients to ensure best practice is in place to maintain data integrity and security.

If you would like to make a request for your data to be erased from our systems, you can do so using the contact information below.

Third party services we use which may at some point hold and process your data…
Accounts -
Documents -
Marketing emails - Mailchimp
Customer Support - Slaask
User Analytics - Google Analytics
App Analytics -
Communications - Trello,Slack, Skype

If you have any comments or concerns about our privacy policy please get in touch with us.

Benjamin Stanley, a Director at Trilby Multimedia Limited, is the Representative Contact and Data Protection Officer.
In writing… Trilby Multimedia Limited, Suite 67, 123 Stratford Road, Solihull, B90 3ND
By email…

The website at

We operate this site for the purpose of promoting the services supplied by us under the following conditions.

Whilst we take steps to ensure the accuracy of the information accessed via this site, we cannot guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material appearing on it. We have no responsibility for content provided by third parties and are merely providing access to such content to you. We have no obligation to verify the content of such information nor to edit any such information provided by third parties. We do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third party details and you acknowledge that any reliance on such information will be at your own risk.

Websites or pages to which this site is linked (other than other websites operated by us) are for information only and have not been reviewed by us. We have no responsibility for the content of such websites or pages and accept no liability for any losses whatsoever that may be incurred as a result of any linking to the same.


Cookies collect data about your use of the website which is then anonymised and used to help us improve our online services. Cookies remember your preferences and make the site easier for you to use. Cookies may be placed by third party services which we make use of to enhance the information we present online. We have no control over these third party cookies.

These cookies are placed on your device either by Trilby or by the third parties whose services we use as part of the website. Some cookies are retained in your browser for only as long as you visit our website, while others persist for a longer period.

If you do block cookies, you may not be able to use all the features on our website satisfactorily. You will possibly find that certain pages fail to load or you may experience difficulties in logging in and staying logged in.

Copyright Notice

This site and all materials, text, code, content, software, graphics, photographs, illustrations, artwork, photographs, names, logos, marks, formats, files, graphics, devices and links contained in it or linked to it (together “Content”) are protected by copyright, and other rights of intellectual property owned by us. Anyone accessing this site is entitled to view any part of it. However, the Content must not be used nor reproduced (in whole or part) for any other purpose including on or in connection another website or publication or for direct commercial gain.

No Warranty

This site and its content are provided "as is" excluding warranties of any kind, either express or implied, to the fullest extent permissible under applicable law. We accept no liability for functions contained on the site and make no warranty that the site will operate uninterrupted or error-free or that any defect will be corrected. We do not warrant that the site or its server is free of errors, viruses, and we shall not be liable for any damage you may suffer as a result of such features.

Limitation of Liability

You acknowledge that your use of this site and its content is at your own risk.

Except for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, indirect or consequential damages (including loss of profits), or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise. Applicable law may not allow the limitation or exclusion of liability of certain damages, so this limitation or exclusion may not apply to you in its entirety.

Governing Law and Jurisdiction

These conditions are governed by the laws of England.